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Refunds & Cancellation Policy

Last updated 25th July 2024.

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1. Cancellation Policy

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1.1 Order Cancellation by Customer

  • Before Shipment: You can cancel your order any time before it has been shipped by contacting our customer support team. You will receive a full refund.

  • After Shipment: Once your order has been shipped, cancellation is not possible. However, you may initiate a return after receiving the product.

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1.2 Order Cancellation by Jata Soap House We reserve the right to cancel any order for any of the following reasons:

  • If the product is out of stock or discontinued

  • In case of inaccuracies or errors in pricing or product information

  • If we are unable to deliver to the provided address

In such cases, you will be notified, and a full refund will be processed.

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2. Return and Refund Policy

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2.1 Eligibility for Returns To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition as you received it.

  • The return request must be initiated within 15 days of delivery.

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2.2 Non-Returnable Items Certain items are non-returnable, including:

  • Custom-made or personalized products

  • Products that have been used or damaged after delivery

  • Items not in their original condition or packaging

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2.3 Return Process

  • Step 1: Contact our customer support team to initiate a return. Provide your order number and reason for return. You can get in touch with us via any of the methods mentioned on the 'Contact' page.

  • Step 2: Our team will guide you through the return process.

  • Step 3: Pack the product securely.

  • Step 4: Ship the product to the address provided by our customer support team. We recommend using a trackable shipping method.

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2.4 Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

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3. Exchange Policy

If you wish to exchange a product, please contact our customer support team within 15 days of delivery. The product must be unused and in its original packaging. We will process the exchange once we receive the original item.

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4. Shipping Costs

  • Customer-Initiated Returns: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  • Defective or Incorrect Items: If the return is due to a defect or error on our part, we will cover the shipping costs.

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5. Items Damaged During Shipping

  • If in case you received a wrong or damaged product, please get in touch with us and we will resend your parcel free of cost.

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6. Contact Information

For any questions or concerns about our refunds and cancellation policy, please contact us at:

Or visit the 'Contact' page.

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